Refund Policy

At AdOne, we're confident you'll love how effortlessly our AI-powered platform helps you create high-performing ad creatives, emails, and social media posts. But if you're not 100% satisfied, we've got you covered with our refund guarantee.

How It Works

Eligibility

Our refund guarantee applies to all AdOne subscriptions purchased directly from adone.io. To qualify for a full refund, you must meet all of the following conditions:

• Request must be made within 14 days of your subscription date.
• You must not have created more than 20 content pieces (excluding onboarding creations).

Time Frame

You have 14 days from the date of purchase to request a refund. If more than 14 days have passed, or if you've created more than 20 ads after onboarding, we won't be able to process a refund.

Requesting a Refund

To initiate a refund, contact support@adone.io with your order number and a brief reason for your request. Our team will review your submission and respond within 1–2 business days.

Refund Processing

Once approved, we'll process your refund and credit the amount to your original payment method within 5–7 business days. Processing times can vary depending on your payment provider.

Conditions

After the Refund Period

All payments made after the 14-day period or after creating more than 20 ads (post-onboarding) are non-refundable.

Digital Subscriptions

As a digital SaaS platform, we may request feedback on your experience to help us continually improve AdOne.

Non-Refundable Items

Any custom services or consulting provided by AdOne are non-refundable.

Need Help?

If you have any questions, reach out to us at support@adone.io. We're here to ensure you have the best experience possible.

Thank you for choosing AdOne — we can't wait to help you create scroll-stopping content!